Oceans-Away Salon, Spa & wellness  Center

Spa Policies

Booking spa appointments

Peak hours are often late afternoons and weekends, so book as far ahead as possible in order to ensure getting the particular time, day and therapist you want.

Arrival time

We suggest that you arrive 10 min before your scheduled appointment. If you are a first time client, a profile will be completed prior to your spa service.

Late arrivals

We regret that late arrivals may not receive an extension of scheduled service times and you will be responsible for the full service price.

Cancellations

Please provide at least 24 hours notice if you need to reschedule or cancel an appointment. This gives us enough time to fill the slot. "No Shows" and late cancellations will be charged in full for the treatment scheduled.

Quiet Please

Out of consideration for spa guest, please mute pagers and cell phones and speak softly.

Eating and drinking

Try not to eat for at least one hour prior to your service, and avoid the consumption of alcohol. Drink plenty of water before and after your service.

Modesty Issues

It is never required that you are unclothed in front of anyone at our day spa. There are private rooms for changing, towels and robes are provided for your convenience. Our therapists are well trained in the "art of draping" and will leave the treatment room while you are changing. You are fully covered at all times except the area of the body that is being worked on.

Pregnancy and medical conditions

Be sure to mention any medical information when you book your appointment. Certain treatments may not be advisable for you.

Gratuities

Your Spa service does not include gratuity. Between 15 and 20% is customary, but you may of course leave more or less depending on the level of service you receive. It is easiest to leave the tip at the front desk when you pay your bill. We will provide a small tipping envelope for your therapist

Returned check fee

If a check is refused by the bank, we will assess a $28.00 service charge.

*** Please note***

You will be charged for the FULL appointment if you do not give a 24 hour notice that you can not make your appointment.